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I called them to discuss my prescription and then called again before placing the order. Ash Mehta spoke with me both times. He is a gentleman, informative, knowledgeable and very patient. I then placed the order online using their website.
The eyeglasses arrived within about 2 weeks and I was very pleased with the results. I did need a slight frame adjustment due to my unusual situation and my local optician did this in 5 minutes or less for no fee.
I would happily do business with this very ethical, honest, professional company again in the future. I would most definitely recommend them to anyone looking for professionally-made, high-quality eyeglasses.
This is a company that really went above and beyond to make sure I am pleased with their service.
Thank you, Ash Mehta!
GSG
Thinlenses were the only company to stock the glasses that I wanted, after accidentally breaking my two pairs: they couldn’t have been more helpful in informing me when the frames had arrived at their office, and requesting me to send the broken ones in. They swiftly put my existing lenses into the new frames and returned to me. From start to finish in under 7 days. Superb!
Harry
I turned to Thinlenses because I have such a complex prescription that my optician could no longer find anyone who manufactures my prescription to a 1.9 index. I have to admit I was terrified about ordering because my prescription is VERY complex (-15.5 and -16.75) and I really could not believe that somebody could make me a pair of glasses that would not only fit me, but also be the right prescription for just £244 including frames (the cheapest quote I could get for LENSES ONLY at 1.7 index was £550). Ash was extremely helpful and reassuring and so I placed my order with trepidation. However, when my glasses arrived I was astonished to find they actually fitted me better and gave me better vision than my old ones! And they are so lightweight and comfortable too. I really cannot recommend this optician enough – if they can deal with my prescription, they can deal with anything!
Mrs J Blade
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