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Astonishingly great. The best customer service I’ve ever experienced, speedy and well packaged delivery & most importantly perfect lenses. This was my first experience of ordering anything optical online, and with a prescription in the high numbers (over -13), it felt like a bit of a risk. With the price difference though, compared to a high street optician, I thought it was worth it & i’m completely satisfied that I made the right choice. I used the reglazing service and opted for the 1.9 index glass lenses. The vision is perfect & aesthetically they’re so much more subtle than the thick plastic lenses I’ve previously been recommended. Many thanks Ash for your instant replies and help.
Tim
I turned to Thinlenses because I have such a complex prescription that my optician could no longer find anyone who manufactures my prescription to a 1.9 index. I have to admit I was terrified about ordering because my prescription is VERY complex (-15.5 and -16.75) and I really could not believe that somebody could make me a pair of glasses that would not only fit me, but also be the right prescription for just £244 including frames (the cheapest quote I could get for LENSES ONLY at 1.7 index was £550). Ash was extremely helpful and reassuring and so I placed my order with trepidation. However, when my glasses arrived I was astonished to find they actually fitted me better and gave me better vision than my old ones! And they are so lightweight and comfortable too. I really cannot recommend this optician enough – if they can deal with my prescription, they can deal with anything!
Mrs J Blade
Have just received my sunglasses and am extremely impressed with the quality and the incredibly quick turnaround. The level of customer service and communication was excellent. Only thing that would have made it better would be the ability to see photos of the different colours and gradients of tinted lenses available before choosing. I’m so excited to finally have some prescription sunglasses that suit me! Thanks Ash and the rest of the team.
Red Yates
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