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Astonishingly great. The best customer service I’ve ever experienced, speedy and well packaged delivery & most importantly perfect lenses. This was my first experience of ordering anything optical online, and with a prescription in the high numbers (over -13), it felt like a bit of a risk. With the price difference though, compared to a high street optician, I thought it was worth it & i’m completely satisfied that I made the right choice. I used the reglazing service and opted for the 1.9 index glass lenses. The vision is perfect & aesthetically they’re so much more subtle than the thick plastic lenses I’ve previously been recommended. Many thanks Ash for your instant replies and help.
Tim
I have a high prescription and in 30 years no high street optician has ever given me glasses I felt comfortable wearing, then I found the utopia, step forward ThinLenses.
I contacted ThinLenses feeling a little apprehensive because of my high prescription but that completely disappeared during my first phone conversation, their help, experience and advice throughout the entire process was outstanding, I was completely at ease.
I will never buy glasses from anyone else, I can’t recommend ThinLenses highly enough
Ben Grocott
Have just received my sunglasses and am extremely impressed with the quality and the incredibly quick turnaround. The level of customer service and communication was excellent. Only thing that would have made it better would be the ability to see photos of the different colours and gradients of tinted lenses available before choosing. I’m so excited to finally have some prescription sunglasses that suit me! Thanks Ash and the rest of the team.
Red Yates
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