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I called them to discuss my prescription and then called again before placing the order. Ash Mehta spoke with me both times. He is a gentleman, informative, knowledgeable and very patient. I then placed the order online using their website.

The eyeglasses arrived within about 2 weeks and I was very pleased with the results. I did need a slight frame adjustment due to my unusual situation and my local optician did this in 5 minutes or less for no fee.

I would happily do business with this very ethical, honest, professional company again in the future. I would most definitely recommend them to anyone looking for professionally-made, high-quality eyeglasses.

This is a company that really went above and beyond to make sure I am pleased with their service.

Thank you, Ash Mehta!

Astonishingly great. The best customer service I’ve ever experienced, speedy and well packaged delivery & most importantly perfect lenses. This was my first experience of ordering anything optical online, and with a prescription in the high numbers (over -13), it felt like a bit of a risk. With the price difference though, compared to a high street optician, I thought it was worth it & i’m completely satisfied that I made the right choice. I used the reglazing service and opted for the 1.9 index glass lenses. The vision is perfect & aesthetically they’re so much more subtle than the thick plastic lenses I’ve previously been recommended. Many thanks Ash for your instant replies and help.

I have a high prescription and in 30 years no high street optician has ever given me glasses I felt comfortable wearing, then I found the utopia, step forward ThinLenses.

I contacted ThinLenses feeling a little apprehensive because of my high prescription but that completely disappeared during my first phone conversation, their help, experience and advice throughout the entire process was outstanding, I was completely at ease.

I will never buy glasses from anyone else, I can’t recommend ThinLenses highly enough